Mortgage Sales Manager

GalaxyOne is seeking an experienced Mortgage Sales Manager to serve as both a loan originator and a qualifying individual for mortgage broker licensing. This role focuses on providing seamless digital mortgage solutions to GalaxyOne's existing customer base through our proprietary platform, combining fintech innovation with mortgage sales.

Overview

Department

Business Development & Sales

Job type

Full time

Compensation

Salary not specified

Location

United States, North America

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Who We Are

Galaxy is a global leader in digital assets and data center infrastructure, delivering solutions that accelerate progress in finance and artificial intelligence. We believe that blockchain and digital asset innovation will transform how value moves through the world – and we’re building the products and services to make that future a reality. Our institutional digital assets platform spans trading, investment banking, asset management, staking, self-custody, and tokenization technology. We also invest in and operate cutting-edge data center infrastructure to power AI and high-performance computing, addressing the growing demand for scalable energy and compute in the U.S.

We work at the intersection of finance and technology, helping institutions, startups, and developers navigate a digitally native economy. Led by CEO and Founder Michael Novogratz, our team blends deep crypto expertise with institutional experience and a shared commitment to shaping the future of Web3 and AI.

Galaxy is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia.

To learn more about our businesses and products, visit www.galaxy.com.

What You’ll Do

Process mortgage loan applications from GalaxyOne's existing customer base through our proprietary digital platform

Guide customers through the digital application process, providing personalized support and consultation

Maintain high customer satisfaction by delivering exceptional digital-first mortgage experiences

Serve as the designated qualifying individual for GalaxyOne's mortgage broker license

Oversee and supervise loan origination staff

Ensure proper licensing and continuing education requirements are met for all loan originators

Collaborate with GalaxyOne's technology team to optimize the digital mortgage experience

Provide feedback on platform functionality and customer journey improvements

Develop digital workflows that enhance efficiency while maintaining compliance standards

Support customers transitioning from other Galaxy Digital services to mortgage products

Monitor and analyze digital conversion metrics and customer engagement data

What We’re Looking For

Bachelor's degree in Finance, Business, or related field preferred

Active NMLS license with clean regulatory history

3+ years of total mortgage lending experience

Minimum 3 years of active, recent mortgage origination experience

Experience serving as a qualifying individual for mortgage broker operations

Knowledge of state-specific mortgage broker licensing requirements

Comprehensive knowledge of mortgage products including conventional, FHA, VA, USDA, and jumbo loans

Proven track record of digital loan origination with focus on customer conversion and retention

Strong analytical and problem-solving abilities with fintech experience preferred but not required

Excellent written and verbal communication skills for digital customer support

Detail-oriented with strong organizational skills in fast-paced digital environments

Ability to work collaboratively with technology and product teams

Customer-centric mindset with focus on digital user experience optimization

Bonus Points

5+ years of mortgage industry experience with fintech or digital lending background

Experience with digital mortgage platforms and customer conversion optimization

Background in financial services technology or digital customer experience

What We Offer

Competitive base salary and discretionary bonus

Fully remote work schedule

Flexible Time Off (i.e. unlimited paid vacation days)

Company paid Holidays (11)

Company paid sick leave

Company-paid health and protective benefits for employees, partners, and other dependents

3% 401(k) company contribution

Generous paid Parental Leave

Free virtual coaching and counseling sessions through Headspace

Opportunities to learn about the Crypto industry

Smart, entrepreneurial, and fun colleagues

Employee Resource Groups