Sales Support, RFP & DDQ Manager

BitGo is seeking a Sales Support, RFP & DDQ Manager based in Toronto or Sioux Falls to join our team. This role is critical to the sales process, responsible for crafting compelling, accurate, and timely responses to client inquiries, ensuring we present BitGo's security, compliance, and product capabilities in the best possible light.

Overview

Department

Business Development & Sales

Job type

Full time

Compensation

Salary not specified

Location

Sioux Falls, United States

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Responsibilities

Manage the end-to-end response process for Requests for Proposals (RFPs), Requests for Information (RFIs), and Due Diligence Questionnaires (DDQs) from prospective and current institutional clients.

Develop and maintain a comprehensive knowledge base and content library of standard answers to ensure consistency and efficiency in all responses.

Collaborate closely with Sales, Legal, Security, and Product Management teams to gather accurate information and craft tailored, high-quality proposals that address specific client needs.

Translate complex technical and security concepts into clear, concise, and persuasive written content suitable for a variety of audiences, from technical evaluators to executive decision-makers.

Serve as a central point of contact for the sales team on all matters related to RFPs and DDQs, providing project management and ensuring adherence to strict deadlines.

Identify trends in client and prospect questionnaires to provide valuable feedback to internal teams, helping to shape product roadmaps and sales strategy.

Skills & Experience

Bachelor's degree in Business, Finance, Communications, English, or a related field.

3-5+ years of experience in a proposal management, RFP/DDQ response, technical writing, or sales support role.

3-5+ years of experience in or strong knowledge of blockchain, cryptocurrencies, financial services, banking, or payments.

Prior experience in a pre-sales capacity supporting an enterprise sales team is highly desirable.

Proven ability to manage complex projects with multiple stakeholders under tight deadlines.

Demonstrated experience collaborating with Subject Matter Experts (SMEs) across various departments to produce accurate and compelling content.

Exceptional written and verbal communication skills, with a talent for persuasive writing and meticulous attention to detail.

Strong ability to grasp and articulate complex technical concepts related to custody, blockchain technology, and API services.

Proficiency with RFP/proposal management software (e.g., Loopio, Qvidian, Ombud) is a significant plus.

Advanced proficiency in the Microsoft Office Suite and Google Workspace.

Exceptional professionalism – highly regarded by clients and colleagues.

Strong ability to self-manage, prioritize tasks, and exercise professional judgment.

Must be proficient in English, written and spoken. Proficiency in other languages is a plus.

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want to be part of the team that changes the world’s financial markets.

Benefits

Competitive salary

Great colleagues and inspiring startup environment

Benefits may vary based on location

Closing Description

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you'll be able to look back and say you were part of the team that transformed investing.