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Strategic Account Manager

Helius
North America
Full time
$170,000 - $250,000 per year
Remote

Overview

Department

Business Development & Sales

Job type

Full time

Compensation

$170,000 - $250,000 per year

Location

North America

Company size

Scale Up [ 11<50 employees ]

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Helius, a leading Solana blockchain platform, seeks an experienced Account Manager to manage strategic accounts, onboard customers, and collaborate with engineering and product teams. The role involves contract renewals and improving customer experience.

Requirements

  • 5+ years of work experience in technical account management or sales roles
  • Experience working with a technical audience
  • Strong problem-solving and analytical skills, with the ability to adapt to new technologies quickly
  • Comfortable working and adapting in a fast-paced and scrappy environment
  • Excellent communication and collaboration skills
  • High degree of ownership and agency, eager to take charge of projects with undefined process

    • Responsibilities

  • Become a product expert and help customers use Helius effectively
  • Ensure strategic accounts are onboarded successfully
  • Serve as the key point of contact for strategic accounts, build relationships with key stakeholders, field technical and account issues where possible, collaborate with engineering on technical issues where necessary
  • Identify and understand customer’s pain points, map pain points to existing solutions, and encourage adoption of new products
  • Own contract renewals to retain existing customer revenue
  • Collaborate with Product and Engineering teams to surface product or adoption blockers to improve our customer experience

    • Benefits

  • Interesting and challenging work
  • Competitive salary, commission, and equity package
  • Flexible work hours and remote-friendly environment
  • Generous vacation and time-off policy
  • Health, dental, and vision insurance (US)
  • Wellness and education budget
  • Opportunities for personal and professional growth in a fast-paced, dynamic industry
    • Company
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