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Strategic Client Manager - South Korea

Chainalysis
South Korea
Full time
Remote

Overview

Department

Business Development & Sales

Job type

Full time

Compensation

Salary not specified

Location

South Korea

Company size

Mature [ 50+ employess ]

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Drive customer satisfaction, retention, and revenue growth. Guide customers through a value-based sales process leveraging deep product knowledge and understanding of the competitive landscape.

Requirements

  • Knowledge of service delivery or account management in a post and/or presales environment
  • Experience working with or directly within customers in Public Sector (Law Enforcement, Defense, Justice, Government)
  • Proven ability to understand and communicate technical concepts effectively to diverse audiences
  • Strong analytical and problem-solving skills, with the ability to address complex challenges in a clear and concise manner
  • Excellent communication and interpersonal skills, with the ability to build strong relationships and influence stakeholders at all levels
  • Aptitude for understanding technical concepts such as data analysis, APIs, and logic-based workflows
  • Strong technical knowledge of blockchain, with a particular focus on cryptocurrency, including a deep understanding of the cryptocurrency ecosystem and its related industries

    • Responsibilities

  • Develop working knowledge of the Chainalysis Solutions
  • Maintain knowledge of Chainalysis solutions and integrations/interoperability within the assigned customer environments
  • Understand how our customers are utilizing Chainalysis’s solutions and recommend additional features that can be leveraged to increase their operational efficiencies
  • Ensure customer configuration aligns with recommended best practices
  • Build trusted relationships with relevant technical and management stakeholders in assigned accounts
  • Develop and proactively manage strong relationships with internal personnel in all functional areas of Chainalysis (both sales and support functions)
  • Serve as a customer advocate to ensure that issues are resolved quickly and efficiently
  • Be available to travel to customer locations as and when needed
  • Be available after hours for customer emergencies on occasion
  • Invest in ongoing self-development to acquire industry-relevant skills to satisfy your customer’s needs
    • Company
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