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VIP Relationships Manager - UK

Bitpanda
London, United Kingdom
Full time
Hybrid

Overview

Department

Business Development & Sales

Job type

Full time

Compensation

Salary not specified

Location

London, United Kingdom, Western Europe

Company size

Scale Up [ 11<50 employees ]

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Build and manage long-term relationships with VIP B2C customers, identifying growth opportunities and delivering customer and business outcomes. Work closely with Operations, Product & Country teams to support Bitpanda's strategic aspirations.

Requirements

  • Hold a strong profile as a proven VIP Account Manager, Customer Success Manager, Digital Customer Success Manager, Account/Relationship Manager, Sales Manager or equivalent who is passionate about the customer, the product and your peers.
  • Demonstrate an understanding of business and customer KPIs with a track record of delivering value against those while being able to draw on strong analytical skills, ability to convert data to actionable insight, success plans and deliverables.
  • Ability to lead from within and create momentum and engagement to take actions to deliver customer/business results while building internal and external relationships. Work independently, take appropriate responsibility for actions and make sensitive decisions.
  • Native-like English speaker. Ability to communicate in a clear, engaging and professional manner. Other languages are a plus.
  • Having an interest and knowledge of crypto, with previous experience in a crypto or gaming environment, is advantageous.

    • Responsibilities

  • Provide unrivalled Customer Success Management by building strong relationships while focusing on delivering both customer and business outcomes.
  • Attend and host local events, representing the company in the highest possible regard, ensuring user satisfaction and post event follow-up to realise ROI.
  • Leverage our data and insight, ‘horizon scanning’ to intervene at critical moments in the customer journey. Proactively manage and improve customer and business KPIs for your accounts, such as trade activity, deposits, withdrawals, product adoption, CLTV, NPS, CSAT to identify trends and increase share of customers' wallets.
  • Actively identify opportunities and proactively present tailored solutions that align with customers' evolving needs, driving additional value for both the customer and the business.
  • Contribute to creative user acquisition efforts by identifying new growth opportunities, leveraging marketing activities, networks, referrals, and personalised outreach to attract high-value customers.

    • Benefits

  • Hybrid-working model with 25-Work From Anywhere days*
  • Competitive total compensation package including participation in our stock option plan
  • Market-leading benefits programs shaped  by our Time & Flexibility policies*
  • Company-wide and team events — both in-person and virtually!
  • Bitpanda swag to keep you living the brand
  • And, above all, the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform.
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