About this job
Job category
Compliance
Job type
Full time
Salary range
$ 75k - $ 104k
Location
United States
Company size
Scale Up [ 11<50 employees ]
Apply now
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Job Description
Investigate and prevent fraud on the Gemini platform, ensuring customer security and a seamless experience. This involves responding to customer issues, identifying fraud trends, and collaborating with other teams.
Responsibilities
- Respond to risk-related customer issues of varying levels of complexity, primarily via email.
- Investigate and review suspicious customers’ activities, and escalate to appropriate teams when necessary.
- Identify trends and patterns in fraud activity and suggest rule and policy changes to assist with preventing fraud.
- Leverage expert business knowledge to identify process and strategy deficiencies, and provide recommendations for operational improvement.
- Prepare ad-hoc fraud reports regarding suspicious activity, incidents, and key measurements of the fraud program.
- Coordinate with key stakeholders within Trust & Safety, Identity, Compliance, and Customer Support on fraud cases and to make operational improvements.
- Directly participate in and provide necessary support for special projects and initiatives as assigned.
Requirements
- BA/BS in relevant field or commensurate years of experience.
- 1-3 years of financial Risk, Fraud, or Compliance Customer Support and investigations.
- Great verbal, written and communication skills.
- Ability to think on your feet and maintain composure in difficult and complex situations.
- Comfortable with making decisions in ambiguity.
- Roll-up-the-sleeves, no-task-is-too-small-attitude - willingness to do what’s necessary to ensure the safety of our customers.
- A healthy balance of empathy and skepticism, and the ability to question one’s own assumptions.
Benefits
- Competitive starting salary
- A discretionary annual bonus
- Long-term incentive in the form of a new hire equity grant
- Comprehensive health plans
- 401K with company matching
- Paid Parental Leave
- Flexible time off
About this job
Job category
Compliance
Job type
Full time
Salary range
$ 75k - $ 104k
Location
United States
Company size
Scale Up [ 11<50 employees ]
Apply now
Don't miss out on this opportunity. Apply now and take the first step toward success.
Resume Assistance
See how well your resume matches this job role with our AI-powered score. By uploading your resume, you agree to our Terms of Service