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Associate, Trust & Safety

Gemini
London, United Kingdom
Full time
Hybrid

Overview

Department

Compliance

Job type

Full time

Compensation

Salary not specified

Location

London, United Kingdom, Western Europe

Company size

Scale Up [ 11<50 employees ]

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Investigate and prevent fraud on the Gemini platform, ensuring a secure customer experience. This involves responding to customer issues, identifying fraud trends, and collaborating with other teams.

Requirements

  • BA/BS in relevant fields or commensurate years of experience.
  • 2-3 years of financial risk, fraud, or investigations experience.
  • Great verbal, written and communication skills.
  • Ability to think on your feet and maintain composure in difficult and complex situations.
  • Comfortable with making decisions in ambiguity.
  • Roll-up-the-sleeves, no-task-is-too-small-attitude - willingness to do what’s necessary to ensure the safety of our customers.
  • A healthy balance of empathy and skepticism, and the ability to question one’s own assumptions.

    • Responsibilities

  • Respond to risk-related customer issues of varying levels of complexity, primarily via email.
  • Investigate and review suspicious customers’ activities, including during onboarding, transactions, and login activity, and escalate to appropriate teams when necessary.
  • Identify trends and patterns in fraud activity and suggest rule and policy changes to assist with preventing fraud.
  • Leverage expert business knowledge to identify process and strategy deficiencies, and provide recommendations for operational improvement.
  • Prepare ad-hoc fraud reports regarding suspicious activity, incidents, and key measurements of the fraud program.
  • Conduct regular Quality and Assurance reviews and support vendor training.
  • Coordinate with key stakeholders within Trust & Safety, Identity, Compliance, and Customer Support on fraud cases and to make operational improvements.
  • Directly participate in and provide necessary support for special projects and initiatives as assigned.
  • Support on-call Trust & Safety escalations and incidents.

    • Benefits

  • Competitive Compensation
  • Long-term incentive in the form of a new hire equity grant
  • Up to 28 paid holidays (in addition to public/bank holidays)
  • Retirement Plan Matching
  • Generous Parental leave
  • Comprehensive health plans
  • Training and professional development
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