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Manager, Consumer Compliance

Crypto.com
Dallas, Texas
Full time
Hybrid

Overview

Department

Compliance

Job type

Full time

Compensation

Salary not specified

Location

Dallas, Texas

Company size

Mature [ 50+ employess ]

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Lead the vision and strategy for building a compliance management framework, focusing on customer complaints related to products and services. This role requires a problem solver to work cross-functionally and manage Reg E, UDAAP/UDAP/Marketing, and customer complaints.

Requirements

  • 5+ years of experience with working in consumer compliance, audit or other governance functions with a deep knowledge of risk and controls and banking regulations, specifically Regulation E, UDAAP/UDAP/Marketing, and Privacy In-depth knowledge of regulatory, risk, governance and infrastructure challenges with regards to potential trends and patterns through complaint monitoring and work with business partners on resolutions and improved member experiences
  • Strong communicator and internal relationship builder, collaborating cross functionally
  • Able to challenge and influence stakeholders to ensure decisions are well thought out and can be executed from an operations perspective
  • Comfortable with change, ambiguity, conflict, and dealing with multiple senior stakeholders
  • Experience with multiple consumer compliance tools and vendors
  • Drive results through leadership, people, communication and influence
  • Experience having worked with product and tech teams on tool implementations in the fintech industry and as a manager is advantageous
  • Highly organized, and process / people orientated
  • The ability to travel up to 10%

    • Responsibilities

  • Applying key regulatory requirements applicable to deposit products (e.g. Reg E, UDAAP/UDAP/Marketing, and Privacy) to analyze, review and respond to consumer complaints timely and within formalized complaints management framework
  • Proactively identify potential trends and patterns through complaint monitoring and work with business partners on resolutions and improved member experiencesIdentify opportunities for enhancing policies, procedures, terms and conditions, agreements and other member-facing collateral and work with stakeholders to implement improvements
  • Collaborate with the Chargeback Team and Operations Team to open, document, resolve and validate formal issues using the issues management framework and standards Coordinate with subject matter experts to draft and update risks and controls across the product suite
  • Assist the Compliance team with annual risk assessments and regular reporting
  • Assist all team members by independently taking on special projects and completing and meeting the teams' goals
  • Coordinate with various business teams for regulatory exams, due diligence, internal audits, and independent test reviews

    • Benefits

  • Competitive salary
  • Attractive annual leave entitlement including: birthday, work anniversary
  • Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
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