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Manager, Risk Operations (Payment Risk)

OKX
Budapest, Hungary
Full time
On site

Overview

Department

Compliance

Job type

Full time

Compensation

Salary not specified

Location

Budapest, Hungary

Company size

Mature [ 50+ employess ]

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Manage a team responsible for fraud risk in Europe, establishing processes, policies, and procedures. Drive results and support the growth of OKX products while building a fraud risk culture.

Requirements

  • BA/BS degree
  • 8+ years of leadership experience in fraud risk management with a track record of being strategic, analytical, and operational execution oriented.
  • Proven track record of designing and implementing fraud risk operational strategies for optimization and efficiency.
  • Strong capabilities and experience in driving fraud risk analytics to enable business growth while balancing risk and rewards.
  • Ability to work collaboratively with a broad range of business functions, with an emphasis on key business partners and senior management.
  • Ability to thrive in a fast-paced, dynamic environment, with the ability to adopt a roll up your sleeves and just-do-it mindset and mentality.
  • Natural coach, mentor, and leader with commitment to supporting team growth by adopting an effective servant leadership approach with employee engagement strategies.

    • Responsibilities

  • Create the strategy to continuously build and mature our fraud risk operation team.
  • Manage the day-to-day operational and capacity needs, while handling and supporting escalation;
  • Manage a team of fraud risk representatives to efficiently identify and prevent losses arising from common fraud types such as ID theft, friendly fraud, social engineering, elderly abuse, bot attacks etc;
  • Create and maintain new and existing risk and fraud investigation review procedures and processes to support new and existing products and services;
  • Create and implement a risk operational excellence program and culture supporting our customer servicing to align customer experience with our risk policies, processes, and procedures;
  • Maintain a team of high-performing investigators who can contribute to the overall fraud and loss mitigation initiatives;
  • Work closely with key partners and stakeholders to educate and influence the company regarding fraud risk management on our platform.

    • Benefits

  • Competitive remuneration package (Basic Salary + Yearly Bonuses).
  • Monthly Team Building
  • Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
  • Employee engagement, recognition and appreciation program.
  • Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
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