Senior Manager/ Director, Payment Risk Operations

OKX is seeking a Payment Risk Senior Manager/Director to lead the end-to-end payment risk function, focusing on company card chargeback operations and transaction forensics. This role ensures robust protection against fraud, operational loss, and reputational risk while supporting growth and customer experience.

Overview

Department

Compliance

Job type

Full time

Compensation

Salary not specified

Location

Kuala Lumpur, Malaysia, Southeast Asia

Resume Assistance

See how well your resume matches this job role with our AI-powered score. By uploading your resume, you agree to our Terms of Service

Click to upload

or drag and drop

pdf, doc, or docx (max. 10MB)

Ready to apply?

You're one step away - it takes less than a minute to upload your resume

About OKX

OKX believes that the future will be reshaped by crypto, contributing to every individual's freedom.

OKX is a leading crypto exchange and the developer of OKX Wallet, providing millions access to crypto trading and decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets and is backed by Proof of Reserves.

Across multiple offices globally, the company is united by the core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive the culture, shape processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world through leading products OKX, OKX Wallet, OKLink and more.

About the Role

The Payment Risk Senior Manager/ Director will own and lead the end-to-end payment risk function, with a strong focus on company card chargeback operations and deep-dive transaction forensics. The successful candidate will balance strategic leadership with hands-on operational oversight, leveraging analytics, automation, and strong cross-functional partnerships.

What You’ll Be Doing

Define and execute payment risk strategy, policies, and controls across all entities.

Manage end-to-end chargeback lifecycle for company cards, including evidence, representment, and recovery.

Perform deep-dive transaction investigations to detect fraud patterns, conduct root-cause analysis, and strengthen controls.

Collaborate with Data Science/Analytics to enhance fraud models, detection thresholds, and real-time monitoring systems.

Partner with Product, Finance, Fraud Ops, Compliance, and Engineering to reduce risk while improving approval rates and customer experience.

Partner with Compliance and Legal to ensure adherence to local and international regulations.

Deploy automation and analytics to enhance efficiency and accuracy of risk operations.

Lead, mentor, and develop a high-performing team; provide senior management with risk reporting and insights.

Scale and optimize risk operations, embedding SLAs, QA, and case management workflows.

Leverage automation, Al, and machine learning to reduce manual workload in chargeback handling and fraud detection.

Monitor operational KPIs, ensuring consistent balance between fraud prevention and customer approval rates.

What We Look For In You

Minimum 8+ years of experience in payment risk, chargebacks, compliance, or fraud management, preferably within the financial services or blockchain industry.

Proven experience with card scheme chargeback operations and dispute management.

Track record of experience with blockchain fraud detection and understand the regulatory (e.g., SEC, CFTC) requirements.

Strong knowledge of payment ecosystems, fraud typologies, and AML frameworks.

Skilled in data analysis, fraud/risk tools, and case management systems.

Strong communication, interpersonal, and leadership skills.

Ability to work independently and manage multiple priorities simultaneously.

Demonstrated leadership in global or matrix environments.

Success Metrics

Fraud loss rate and chargeback ratio reduction

Higher chargeback win and recovery rates

Increased automation and lower manual workload

Strong audit/regulatory outcomes

Team capability and retention

Perks & Benefits

Competitive remuneration package (Basic Salary + Yearly Bonus).

Meal Allowance up to RM 500/month

Monthly Team Building

RM 3500 Benefits per annum (Training, Wellness & Flexi Benefits)

Convenient workplace (5 minutes walk from MRT TRX).

Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.

Employee engagement, recognition and appreciation program.

Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.