About this job
Job category
Compliance
Job type
Full time
Location
Kuala Lumpur, Malaysia
Company size
Mature [ 50+ employess ]
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Job Description
The Quality Assurance (QA) Specialist ensures high-quality compliance case reviews and maintains performance standards across Compliance Ops. This role involves monitoring and evaluating compliance cases, providing feedback to improve agent performance, and ensuring efficient implementation of compliance controls.
Responsibilities
- Conduct QA review to assess agent performance, identify areas for improvement, and provide feedback and coaching.
- Perform root cause analysis by reviewing quality monitoring data to identify trends and areas for improvement, and provide recommendations for training and process enhancements.
- Initiate calibration sessions within the Compliance Ops functions to align on QA standards and address quality related matters.
- Collaborate with the Learning & Development (LD) team to establish processes, define quality standards, ensure consistency, and refine training programs.
- Develop and maintain quality documentation, including QA scorecards, departmental SOPs, and other quality-related materials.
- Collaborate with cross-functional teams to identify and resolve quality-related matters.
- Stay up to date with industry trends and best practices in compliance and QA.
- Participate in the development and implementation of QA initiatives and projects.
Requirements
- Minimum 2-5 years of experience in a Quality Assurance role (experience in the FinTech / Crypto / Financial Institutions industry will be an added advantage)
- CAMS or ICA certification is a plus.
- Able to work on-site.
- Strong analytical skills with the ability to analyze data and provide actionable insights for continuous improvement.
- Excellent verbal and written communication skills.
- Highly motivated and detail-oriented with strong multitasking and prioritization abilities.
- Capable of working both independently and collaboratively within a team environment.
- Familiarity with regulatory requirements and compliance standards, such as AML, CDD, and Sanctions.
- Comfortable working in a fast-paced, dynamic environment with changing priorities.
Benefits
- Competitive remuneration package
- Meal Allowance up to RM 500/month
- Monthly Team Building
- RM 2500 Benefits per annum (Training & Wellness)
- Yearly Bonus
- Convenient workplace (5 minutes walk from MRT TRX).
- Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
- Employee engagement, recognition and appreciation program.
- Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
About this job
Job category
Compliance
Job type
Full time
Location
Kuala Lumpur, Malaysia
Company size
Mature [ 50+ employess ]
Apply now
Don't miss out on this opportunity. Apply now and take the first step toward success.
Resume Assistance
See how well your resume matches this job role with our AI-powered score. By uploading your resume, you agree to our Terms of Service