Specialist, Risk Operations (Payment Risk)

This role involves managing fraud risk operational teams, establishing fraud processes, and investigating fraudulent activities. The Specialist will work with various stakeholders to minimize risk and support the growth of OKX products.

Overview

Department

Compliance

Job type

Full time

Compensation

Salary not specified

Location

Budapest, Hungary, Eastern Europe

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Requirements

Minimum Degree in accounting, finance, business administration, criminology, or other disciplines.

2 - 4 years of relevant fraud investigation experience.

Fraud detection/risk management experience in the banking, financial and/or fintech sector.

Strong ability to find fraud patterns, trends, and possess critical thinking skills.

Experience with different payment methods and platforms.

Ability to learn new technology tools quickly.

Willingly to work according to given shift schedule to support 24x7 operations.

Good communication skills in both verbal and written for English.

Experienced in customer service is a plus.

Responsibilities

Complete comprehensive investigation using various tools and be accountable for all information researched and contained in each case file.

Ensure confidentiality of all information collected during investigation.

Review customer transactions to identify fraudulent activities such as account take over, friendly fraud, identity theft and similar acts/risks.

Contact customer via phone and/or email to validate the transactions activities and account information.

Resolve customer issues within the scope of existing service level agreements.

Investigate chargebacks / fraud claims and provide analysis on loss trends. Analyze trading and behavioral patterns and report suspicious accounts to prevent losses and detect fraud.

Develop healthy partnerships with internal and external stakeholders to enhance investigative processes and minimize the company's risk; and prepare a comprehensive investigation report for all cases.

Recommend anti-fraud processes for changing transaction patterns and trends.

Generate suspicious activity reports and risk management reports for Managers.

Benefits

Competitive remuneration package (Basic Salary + Yearly Bonuses).

Monthly Team Building

Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.

Employee engagement, recognition and appreciation program.

Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.