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Team Lead, Payment Risk

OKX
Kuala Lumpur, Malaysia
Full time
On site

Overview

Department

Compliance

Job type

Full time

Compensation

Salary not specified

Location

Kuala Lumpur, Malaysia, Southeast Asia

Company size

Mature [ 50+ employess ]

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Lead a team managing payment risk at a global digital asset trading platform. Responsibilities include establishing fraud risk processes, policies, and procedures in Malaysia.

Requirements

  • BA/BS degree
  • 5+ years of leadership experience in fraud risk management with a track record of being strategic, analytical, and operational execution oriented.
  • Proven track record of designing and implementing fraud risk operational strategies for optimization and efficiency.
  • Strong capabilities and experience in driving fraud risk analytics to enable business growth while balancing risk and rewards.
  • Ability to work collaboratively with a broad range of business functions, with an emphasis on key business partners and senior management.
  • Ability to thrive in a fast-paced, dynamic environment, with the ability to adopt a roll up your sleeves and just-do-it mindset and mentality.
  • Natural coach, mentor, and leader with commitment to supporting team growth by adopting an effective servant leadership approach with employee engagement strategies.

    • Responsibilities

  • Create the strategy to continuously build and mature our fraud risk operation team.
  • Manage the day-to-day operational and capacity needs, while handling and supporting escalation;
  • Manage a team of fraud risk representatives to efficiently identify and prevent losses arising from common fraud types such as ID theft, friendly fraud, social engineering, elderly abuse, bot attacks etc;
  • Create and maintain new and existing risk and fraud investigation review procedures and processes to support new and existing products and services;
  • Create and implement a risk operational excellence program and culture supporting our customer servicing to align customer experience with our risk policies, processes, and procedures;
  • Maintain a team of high-performing investigators who can contribute to the overall fraud and loss mitigation initiatives;
  • Work closely with key partners and stakeholders to educate and influence the company regarding fraud risk management on our platform.

    • Benefits

  • Competitive remuneration package (Basic Salary + Yearly Bonuses).
  • Monthly Team Building
  • Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
  • Employee engagement, recognition and appreciation program.
  • Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
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