Associate, Customer Support

Resolve customer issues, collaborate with internal teams, enhance support workflows, and contribute to service improvements. Requires 2-4 years of customer support experience, ideally in fintech or a tech environment.

Overview

Department

Customer Service

Job type

Full time

Compensation

Salary not specified

Location

Singapore, East Asia

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Requirements

2–4 years of experience in customer support —ideally in fintech, crypto, or a tech environment

Strong verbal communication and polished written skills, with a customer-first mindset

Experience with support tools like Zendesk, Salesforce, Confluence, and JIRA

Proven ability to investigate and resolve complex issues independently

Experience supporting customers in financial services

Familiarity with Cryptocurrencies/Blockchain technologies

Foundational understanding of financial markets and trading concepts

Responsibilities

Investigate, troubleshoot, and resolve customer issues across multiple channels with a strong sense of ownership

Collaborate with internal teams (Product, Engineering, Compliance, etc.) to triage and resolve issues while keeping customers informed throughout

Work with operation leads to ensure internal documentation, runbooks, and procedures are accurate and consistently updated

Identify and implement process enhancements to drive efficiency and improve the customer experience

Support and manage operational projects from planning through execution

Provide occasional on-call holiday coverage

Benefits

Comprehensive health plans covered at 100% for employees and dependents

Long-term incentive in the form of a new hire equity grant

Paid Parental Leave

Competitive paid time off