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Customer Experience Advocate (EMEA)

Alchemy
Europe
Full time
Remote

Overview

Department

Customer Service

Job type

Full time

Compensation

Salary not specified

Location

Europe

Company size

Mature [ 50+ employess ]

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The Customer Experience Advocate is the first point of engagement for the Alchemy community, primarily through Discord and online platforms. This role involves resolving customer issues, gathering feedback, and collaborating with internal teams to improve the product and community experience.

Requirements

  • Computer science degree or software engineering experience.
  • 1+ years of experience in customer support or working closely with customers.
  • Excellent communication and presentation skills.
  • Good knowledge of technical concepts including knowing how to program in at least 1 programming language.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Ability to learn things quickly.
  • Interest in technology, blockchain, crypto.
  • Experience with blockchain a large plus.
  • Founded a company or built side projects, a plus.

    • Responsibilities

  • Answer customer questions for our growth and free tier users on discord.
  • Tackle and troubleshoot questions related to Billing and Accounts.
  • Tackle and troubleshoot questions related to Alchemy APIs, SDK and core RPC services.
  • Tackle and troubleshoot questions related to our tutorials and docs.
  • Onboard and familiarize new users in our discord.
  • Look at user's code and provide feedback or help debug issues.
  • Obsess over customer experience.
  • Consistently find ways to improve discord experience.
  • Identifying and relaying customer feedback to relevant teams.
  • Documentation team for Doc updates.
  • Product teams and Devrels for Product feedback.
  • Building close relationships and trust with consumers through open and interactive communication.
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