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Customer Experience Analyst, LATAM

World
Buenos Aires, Argentina
Full time
On site

Overview

Department

Customer Service

Job type

Full time

Compensation

Salary not specified

Location

Buenos Aires, Argentina, South America

Company size

Mature [ 50+ employess ]

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Investigate and resolve customer issues across multiple channels. Communicate effectively with internal and external stakeholders.

Requirements

  • Spanish and English proficiency is required
  • 5+ years of relevant support analyst experience for a technology company, start up, blockchain, crypto or similar industry
  • Excellent written and verbal communication skills
  • Experience working with Zendesk, Salesforce or another similar CRM platforms
  • Organizational skills and the ability to track multiple projects
  • Basic Excel/Sheets skills required
  • The ability to wear multiple hats and work in a fast paced and changing environment
  • Ability to work 5 days a week in the office
  • Weekend availability required, along with flexibility to accommodate changing shift schedules
  • Flexibility to travel up to 15% of the time

    • Responsibilities

  • Investigate, troubleshoot and resolve customer issues across multiple channels, including ticketing and social media.
  • Communicate effectively and empathetically with internal and external stakeholders.
  • Be the escalation point for complex user issues and work with product and engineering teams to resolve bugs and incidents.
  • Collaborate with our BPO partners to resolve support incidents, escalations and ensure their work meets quality standards.
  • Proactively drive impactful changes across workflows, policies, and tools by partnering with external support teams and cross-departmental teams.
    • Company
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