About this job
Job category
Customer Service
Job type
Full time
Location
South East Asia
Company size
Start Up [ <10 employees ]
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Job Description
Join Binance's Customer Service team providing exceptional support via ticketing systems and live chat. Handle customer queries, complaints, and identification approvals for the cryptocurrency exchange platform.
Responsibilities
- Handle high amounts of live chats
- Coordinate and handle customer inquiries about Binance financial derivatives, and retain regular customers
- Solve customer complaint issues, and create and document report analysis
- Optimize customer complaint processes and improve service quality
- Handle unpredictable emergencies in an efficient and timely manner
- Perform adhoc tasks and reports assigned by shift leader and/or managers
Requirements
- Bachelor's degree or diploma, preferably in a finance-related major
- Prior customer support experience with exposure to an e-commerce or financial industry background is a must
- Familiar with CS operation and business processes, with a strong ability for problem-solving and a strong number-driven approach
- Experience or knowledge of any financial derivative product is a big plus
- Willing to work weekends and irregular hours which will include night shifts
- Fluency in English and Mandarin are required to be able to effectively coordinate with overseas partners, stakeholders, and customers
Benefits
- Shape the future with the world’s leading blockchain ecosystem
- Collaborate with world-class talent in a user-centric global organization with a flat structure
- Tackle unique, fast-paced projects with autonomy in an innovative environment
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning
- Competitive salary and company benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
About this job
Job category
Customer Service
Job type
Full time
Location
South East Asia
Company size
Start Up [ <10 employees ]
Apply now
Don't miss out on this opportunity. Apply now and take the first step toward success.
Resume Assistance
See how well your resume matches this job role with our AI-powered score. By uploading your resume, you agree to our Terms of Service