About this job
Job category
Customer Service
Job type
Full time
Location
Türkiye
Company size
Start Up [ <10 employees ]
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Job Description
Provides customer support via ticketing system and live chat in Turkish and English for Binance's cryptocurrency exchange platform. Handles inquiries, complaints, and identification approval processes.
Responsibilities
- Handle back office tickets and live chat, and provide 7*24H online enquiries and email replies services to customers.
- Handle customer enquiries, advice and suggestions via email or online tools.
- Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
- Handle customer complaints, any special cases or ad hoc tasks.
Requirements
- New graduates with passion and ambition are preferred, college degree or above preferred but not required.
- Fluent Turkish language is a must and intermediate English speaker is preferred.
- Experience in customer service, preferably in finance or E-commerce industry will be considered as an advantage.
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit.
- Ability to work under pressure, strong communication skills and exceed beyond expectation.
- Passionate for the customer service industry and can accept to work under different work shifts, including night shift.
Benefits
- Shape the future with the world’s leading blockchain ecosystem
- Collaborate with world-class talent in a user-centric global organization with a flat structure
- Tackle unique, fast-paced projects with autonomy in an innovative environment
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning
- Competitive salary and company benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
About this job
Job category
Customer Service
Job type
Full time
Location
Türkiye
Company size
Start Up [ <10 employees ]
Apply now
Don't miss out on this opportunity. Apply now and take the first step toward success.
Resume Assistance
See how well your resume matches this job role with our AI-powered score. By uploading your resume, you agree to our Terms of Service