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Head of Technical Customer Success

Render Foundation
Global
Full time

About this job

Job category

Customer Service

Job type

Full time

Location

Global

Company size

Start Up [ <10 employees ]

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Job Description

Lead initiatives to enhance the Render Network by collaborating with the community, translating user feedback into actionable development goals, and prioritizing feature implementations.

Responsibilities

  • Engage with the Render Network community to gather feedback and identify potential improvements for our products.
  • Translate community ideas into actionable development tasks, ensuring these suggestions are understood and potentially integrated as new features or optimizations.
  • Prioritize development goals based on community impact and technical feasibility, setting clear objectives for each sprint.
  • Participate in meetings with both the Render Foundation team and community contributors, fostering a collaborative environment for open-source development
  • Monitor and report on the progress of development projects, ensuring timely updates and feature releases that reflect the community's needs.

Requirements

  • Strong background in software support, with hands-on experience in assisting many projects.
  • Excellent communication skills, with the ability to engage with both technical teams and non-technical community members.
  • Proven track record of managing community-driven projects, ideally within the open-source or blockchain space.
  • Understanding of the digital content creation process, with a focus on animation and rendering technologies.
  • Leadership qualities that inspire collaboration and innovation within a diverse team environment.
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