Pioneer Talent Program - Customer Service Representative

Binance seeks early-career professionals for its Pioneer Talent Program. This full-time, remote role provides hands-on experience in blockchain customer service, including live chat support and complaint resolution.

Overview

Department

Customer Service

Job type

Full time

Compensation

Salary not specified

Location

Global

Resume Assistance

See how well your resume matches this job role with our AI-powered score. By uploading your resume, you agree to our Terms of Service

Click to upload

or drag and drop

pdf, doc, or docx (max. 10MB)

Ready to apply?

You're one step away - it takes less than a minute to upload your resume

Requirements

Minimum 1 year experience in customer service, preferably in finance or E-commerce industry

College degree or above

Bilingual proficiency in English and Mandarin is required for effective communication with international partners and stakeholders.

Previous experience with cross-functional support will be advantageous

High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team

Ability to work under pressure, strong communication skills and aim to exceed beyond expectations

Passionate for the customer service industry and can accept to work under different work shifts

Positive about the crypto industry

Responsibilities

Handle high volume live chat and other online tools

Provide accurate, valid and comprehensive information

Follow communication procedures, guidelines, and policies

Support other business units with customer liaison, accurately document customer requests

Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution

Go the extra mile to engage customers