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Pioneer Talent Program - Customer Service Representative

Binance
Global
Full time
Remote

Overview

Department

Customer Service

Job type

Full time

Compensation

Salary not specified

Location

Global

Company size

Start Up [ <10 employees ]

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Binance seeks early-career professionals for its Pioneer Talent Program. This full-time, remote role provides hands-on experience in blockchain customer service, including live chat support and complaint resolution.

Requirements

  • Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
  • College degree or above
  • Bilingual proficiency in English and Mandarin is required for effective communication with international partners and stakeholders.
  • Previous experience with cross-functional support will be advantageous
  • High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team
  • Ability to work under pressure, strong communication skills and aim to exceed beyond expectations
  • Passionate for the customer service industry and can accept to work under different work shifts
  • Positive about the crypto industry

    • Responsibilities

  • Handle high volume live chat and other online tools
  • Provide accurate, valid and comprehensive information
  • Follow communication procedures, guidelines, and policies
  • Support other business units with customer liaison, accurately document customer requests
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
  • Go the extra mile to engage customers
    • Company
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