About this job
Job category
Customer Service
Job type
Full time
Location
Budapest, Hungary
Company size
Mature [ 50+ employess ]
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Job Description
Senior Agent providing customer service for global customers, handling inquiries, complaints, and feedback related to websites, products, platforms, and services. Requires excellent English and Dutch language skills and strong customer service experience.
Responsibilities
- To undertake any tasks delegated by the Assistant Manager/Manager/Supervisor and Overseas BJ team.
- To identify areas for service and procedural improvement and make recommendations to the Assistant Manager/Manager and Supervisor.
- To participate fully in the team, taking part in regular team meetings, buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager /Manager/Supervisor.
- To escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.
- To handle all inquiries/issues from global customers.
- To handle complaints and feedback related to websites, products, platforms, and services, etc.
Requirements
- Diploma from college or above, related to any major.
- Excellent command of spoken and written English AND Dutch
- Strong customer service skills, highly motivated team-player.
- Knowledge of digital asset exchange/trading.
- Demonstrated ability to motivate others and achieve results.
- Fast typing skills (at least 40 words per minute).
- Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications like GA.
- Call center customer service-related work experience is preferred.
- Willing to work on shift rotation
About this job
Job category
Customer Service
Job type
Full time
Location
Budapest, Hungary
Company size
Mature [ 50+ employess ]
Apply now
Don't miss out on this opportunity. Apply now and take the first step toward success.
Resume Assistance
See how well your resume matches this job role with our AI-powered score. By uploading your resume, you agree to our Terms of Service