Senior Agent, Customer Service (Turkish Speaker)

Handles inquiries and issues from global customers in multiple languages. Collaborates with internal and external stakeholders to address complaints and feedback.

Overview

Department

Customer Service

Job type

Full time

Compensation

Salary not specified

Location

Istanbul, Turkey

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Requirements

A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.

At least 2 years of experience in language-related roles, including translation, interpretation, or localization.

Proficiency in both spoken and written language relevant to the job, along with a high level of English language proficiency.

Ability to work independently in a fast-paced environment and deliver multilingual support.

Willingness to work according to a given schedule to support 24x7 language-related operations.

Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure.

Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions.

Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently.

Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers.

Responsibilities

Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice.

Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc.

Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language.

Establishing and nurturing strong relationships with company partners and external stakeholders.

Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures.

Benefits

Competitive remuneration package

Yearly Performance Bonus

Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.

Employee engagement, recognition and appreciation program.

Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.