About this job
Job category
Customer Service
Job type
Full time
Location
Singapore, Singapore
Company size
Mature [ 50+ employess ]
Apply now
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Job Description
BitGo seeks a Singapore-based Senior Customer Success Manager to nurture relationships with clients across APAC, providing white-glove service and optimizing BitGo product usage.
Responsibilities
- Guide new customers through the onboarding process, ensuring a smooth transition and understanding of our products/services.
- Develop and maintain strong, long-lasting relationships with clients, acting as their primary point of contact.
- Provide timely and effective support to address customer inquiries, issues, and requests, escalating as needed to ensure prompt resolution.
- Educate customers on the features and capabilities of our products/services, helping them to maximize their usage and achieve their goals.
- Gather and relay customer feedback to internal teams to inform product development, marketing strategies, and overall customer experience enhancements.
Requirements
- At least 3+ years of experience with hands-on client facing roles in the technology or finance sectors
- Strong desire to learn, curiosity to understand how things work
- Fluent in both English and Mandarin
- Motivation to be a champion of customers and represent their voice with empathy
- Entrepreneurial approach to owning responsibilities with strong accountability to delivering outcomes
- Ability to handle conflicting priorities, creative problem solving skills
- Strong written and verbal communication skills
- Experience in the cryptocurrency trading, custody space preferred
Benefits
- Competitive base salary, bonus and stock options
- 100% company paid health insurance for employee, partner and dependents
- Paid parental leave, paid vacation
- Free custom lunches, dinners and snacks
- Computer equipment and workplace furniture to suit your needs
- Great colleagues and inspiring startup environment
About this job
Job category
Customer Service
Job type
Full time
Location
Singapore, Singapore
Company size
Mature [ 50+ employess ]
Apply now
Don't miss out on this opportunity. Apply now and take the first step toward success.
Resume Assistance
See how well your resume matches this job role with our AI-powered score. By uploading your resume, you agree to our Terms of Service