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UR Bank: Customer Support Specialist (Live Chat)

Windranger
Afghanistan
Bangladesh
+47 more
Full time
Remote

Overview

Department

Customer Service

Job type

Full time

Compensation

Salary not specified

Location

Afghanistan

Company size

Scale Up [ 11<50 employees ]

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Customer Support Specialist providing prompt, accurate support through live chat and email, troubleshooting issues, and identifying user pain points for a fast-growing crypto neobank.

Requirements

  • Diploma or higher in any discipline.
  • Strong written and verbal communication skills in English and Mandarin.
  • Minimum 2 years of experience in a customer-facing role, preferably in fintech, crypto, or tech-based industries.
  • Familiarity with trading platforms (crypto, FX, or equities) and an understanding of common user queries in these environments.
  • Tech-savvy and quick to learn new systems and tools.
  • Team player with a proactive, empathetic, and solution-driven mindset.

    • Responsibilities

  • Deliver timely and high-quality customer support via live chat and email in accordance with internal SLAs.
  • Troubleshoot customer issues, escalating complex cases to the appropriate teams while ensuring consistent follow-through.
  • Maintain comprehensive knowledge of platform features, services, and workflows across your assigned product area.
  • Identify and flag recurring issues, user pain points, or emerging trends to the CX and product teams.
  • Support service improvement initiatives and contribute to internal documentation and FAQ updates.
    • Company
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