Senior Data Analyst - Chatbot/ Customer Service (AI/LLM)

Binance is seeking a Senior Data Analyst to focus on Chatbot/Customer Service, leveraging AI/LLM technologies. You will be responsible for the planning, design, delivery, and promotion of CS bot data analysis, working closely with cross-functional teams to achieve product objectives.

Overview

Department

Data Science & Analytics

Job type

Full time

Compensation

Salary not specified

Location

Hong Kong

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Responsibilities

Responsible for the overall planning, design, delivery and promotion of CS bot data analysis.

Design an effective analysis and reporting system to enable internal teams to quickly break-down key metrics, diagnose weak areas and suggest actionable items.

Led the implementation of AI (LLM)-based autonomous agents for data analysis, chatbot interaction, and sentiment monitoring.

Collaborate closely with cross-functional teams including PM, data engineering, and CS operations team to achieve product objectives.

Review CS bot KPI and user cases regularly and find valuable insights to guide product and operation improvements.

Requirements

5+ years of experience in data analytics, with deep expertise in statistics, machine learning, and data-driven decision-making.

Proficient in SQL, Python, Spark, Power BI, and Tableau, capable of delivering end-to-end analytical solutions.

Hands-on LLM experience in developing Prompt, RAG, Workflows, GenAI, Dify and Agents, with a strong track record of iterative optimization and performance enhancement.

Good business sense and logical thinking.

Ability to synthesize information and generalize the pattern.

Experience with customer service data analysis and AI bot analysis will be beneficial.

Why Binance

Shape the future with the world’s leading blockchain ecosystem

Collaborate with world-class talent in a user-centric global organization with a flat structure

Tackle unique, fast-paced projects with autonomy in an innovative environment

Thrive in a results-driven workplace with opportunities for career growth and continuous learning

Competitive salary and company benefits

Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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