About this job
Job category
Data Science & Analytics
Job type
Full time
Location
Kuala Lumpur, Malaysia
Company size
Mature [ 50+ employess ]
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Job Description
This role involves analyzing data and providing insightful reporting to drive decision-making. The successful candidate will work cross-functionally with Customer Service, Legal/Compliance Operations, and Risk Operations.
Responsibilities
- Collect, process, and cleanse data from diverse sources, ensuring data quality and consistency.
- Conduct in-depth data analysis to extract valuable business insights and identify trends, patterns, and correlations.
- Work closely with different GBS functions such as Customer Service, Legal/Compliance Operations, and Risk Operations to understand their data needs and challenges.
- Analyzing customer interactions and feedback to identify trends and suggest improvements.
- Using data to understand customer behavior and needs, helping to enhance customer service strategy.
- Developing and monitoring key metrics to measure the effectiveness of customer service initiatives.
- Translate complex findings and data into a simplified format and provide actionable business insights to stakeholders.
- Develop and maintain dashboards, visualizations, and reports to track key business metrics.
- Contribute to the implementation of data analytics tools and software, enhancing the capability of the team to convert data into business insights.
- Collaborate with team members to execute projects and deliver on data-related tasks and projects.
- Assist in the creation of data governance policies and uphold data integrity at all times.
Requirements
- Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, or a related field.
- Proven experience as a data analyst or in a similar role.
- Fluent in Chinese, for communicating with key stakeholders based in China and HK.
- Proficiency in data analysis tools and databases such as SQL, Python, Power BI ,Quick BI, etc.
- Strong knowledge of data gathering, cleaning, and transforming techniques.
- Ability to analyze large datasets and write comprehensive reports.
- Strong problem-solving skills, attention to detail, and analytical mindset.
- Excellent communication skills with the ability to explain complex concepts in a simplified manner to non-technical stakeholders.
- Experience in a customer service or compliance/risk operations function will be considered a plus.
Benefits
- Competitive remuneration package (Basic Salary + Yearly Bonus).
- Meal Allowance up to RM 500/month
- Monthly Team Building
- RM 2500 Benefits per annum (Training & Wellness)
- Convenient workplace (5 minutes walk from MRT TRX).
- Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
- Employee engagement, recognition and appreciation program.
- Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
About this job
Job category
Data Science & Analytics
Job type
Full time
Location
Kuala Lumpur, Malaysia
Company size
Mature [ 50+ employess ]
Apply now
Don't miss out on this opportunity. Apply now and take the first step toward success.
Resume Assistance
See how well your resume matches this job role with our AI-powered score. By uploading your resume, you agree to our Terms of Service