Backend Operations Support Engineer (Card) - Day/Night Shift

This role involves designing, developing, maintaining, and improving software for various projects. Responsibilities include operation development, customer support, system reliability, and maintenance, requiring flexibility to work shifts covering Asia and EST timezones.

Overview

Department

Engineering

Job type

Full time

Compensation

Salary not specified

Location

Taiwan, East Asia

Resume Assistance

See how well your resume matches this job role with our AI-powered score. By uploading your resume, you agree to our Terms of Service

Click to upload

or drag and drop

pdf, doc, or docx (max. 10MB)

Ready to apply?

You're one step away - it takes less than a minute to upload your resume

Requirements

Familiarity with payment card domain knowledge

Experience in DevOps, particularly with AWS, Kubernetes, and CI/CD pipelines.

Solid experience in a Linux environment and relevant support tools.

Familiar with monitoring systems and logging systems (e.g. Datadog, Sumologic, OpenTelemetry).

Experience in GitOps with ArgoCD is a plus.

Experience with shell scripting, Ruby, Golang and SQL technologies is a plus.

Strong analytical skills and the ability to proactively identify issues before they escalate.

Detail-oriented with strong ownership of work and the ability to multitask across simultaneous projects.

Excellent communication and interpersonal skills to engage both technical and non-technical stakeholders.

Proficiency in both written and spoken English and Mandarin; Cantonese is a plus.

Embody a proactive and positive mindset, demonstrating a strong "can-do" attitude

Experience with version control systems (Git is a plus).

Familiarity with SDLC processes and a proactive approach to process automation.

Quick learner with a demonstrated aptitude for acquiring new technologies.

Responsibilities

Operation Development and Testing

Customer Support and Problem Resolution

System Reliability and Maintenance

Timezone & Shift: Requires flexibility to work shifts covering both Asia and EST timezones, including day/night shifts, based on operational needs.

Benefits

Competitive salary

Attractive annual leave entitlement including: birthday, work anniversary

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

Work Perks: crypto.com visa card provided upon joining