Logo

Backend Operations Support Engineer (Card) - Day/Night Shift

Crypto.com
Singapore
Full time
Hybrid

Overview

Department

Engineering

Job type

Full time

Compensation

Salary not specified

Location

Singapore

Company size

Mature [ 50+ employess ]

Ready to apply?

You're one step away - it takes less than a minute to upload your resume

Resume Assistance

See how well your resume matches this job role with our AI-powered score. By uploading your resume, you agree to our Terms of Service

Design, develop, maintain, and improve software for various ventures projects. Involves work from frontend UI to backend infrastructure.

Requirements

  • Familiarity with payment card domain knowledge
  • Experience in DevOps, particularly with AWS, Kubernetes, and CI/CD pipelines.
  • Solid experience in a Linux environment and relevant support tools.
  • Familiar with monitoring systems and logging systems (e.g. Datadog, Sumologic, OpenTelemetry).
  • Experience in GitOps with ArgoCD is a plus.
  • Experience with shell scripting, Ruby, Golang and SQL technologies is a plus.
  • Strong analytical skills and the ability to proactively identify issues before they escalate.
  • Detail-oriented with strong ownership of work and the ability to multitask across simultaneous projects.
  • Excellent communication and interpersonal skills to engage both technical and non-technical stakeholders.
  • Proficiency in both written and spoken English and Mandarin; Cantonese is a plus.
  • Embody a proactive and positive mindset, demonstrating a strong "can-do" attitude
  • Experience with version control systems (Git is a plus).
  • Familiarity with SDLC processes and a proactive approach to process automation.
  • Quick learner with a demonstrated aptitude for acquiring new technologies.

    • Responsibilities

  • Operation Development and Testing
  • Engage in the requirements analysis, system design, and undertake part of the development work within the technical team.
  • Write and refine integration tests to ensure the robustness and reliability of the software.
  • build close relationship with different operation team to continuously improve the operation efficiency
  • Customer Support and Problem Resolution
  • Participate in the daily work of the CS team. Actively receive and handle issues submitted by users, and address their requirements promptly.
  • Demonstrate a comprehensive understanding of all upstream and downstream business services related to derivs trading, including onboarding, pricing and trading, to quickly analyze and locate problems. Actively solve the problems encountered or coordinate with relevant teams to promote problem-solving.
  • Regularly organize and analyze the encountered problems, transform them into business requirements, and submit them to the Project Manager (PM) and developers (dev) to improve and optimize our products.
  • System Reliability and Maintenance
  • Collaborate with the SRE team to formulate reasonable monitoring and alerting mechanisms. By leveraging monitoring tools and techniques, identify potential issues in the production environment as early as possible to prevent system failures.
  • Provide system upgrade and optimization plans to enhance system performance and reliability.
  • In the event of a system failure, coordinate with the infra team, SRE team, and other relevant teams to identify and troubleshoot the problem, aiming to minimize downtime and the impact on users.
  • Timezone & Shift: Requires flexibility to work shifts covering both Asia and EST timezones, including day/night shifts, based on operational needs.

    • Benefits

  • Competitive salary
  • Attractive annual leave entitlement including: birthday, work anniversary
  • Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
  • Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
  • Work Perks: crypto.com visa card provided upon joining
    • Company
    About
    Academy
    Pricing
    Partnerships
    Legal
    Terms
    Privacy
    Cookies
    Contact
    © All rights reserved.