Backend Production Support Engineer - Equities, MainApp

We are a team to design, develop, maintain, and improve software for various ventures projects, i.e., projects that are adjacent to our core businesses and are bootstrapped fast with a lean team. You will be actively involved in the design of various components behind scalable applications, from frontend UI to backend infrastructure.

Overview

Department

Engineering

Job type

Full time

Compensation

Salary not specified

Location

Chengdu, China

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Job Responsibilities

Technical Development and Testing

Engage in the requirements analysis, system design, and undertake part of the development work within the technical team

Write and refine integration tests to ensure the robustness and reliability of the software

Build close relationship with different operation team to continuously improve the operation efficiency

Customer Support and Problem Resolution

Act as the primary technical contact for resolving issues encountered by the derivs trading project in production. This involves troubleshooting and root cause analysis of issues, and implementing effective solutions

Participate in the daily work of the CS team. Actively receive and handle issues submitted by users, and address their requirements promptly

Demonstrate a comprehensive understanding of all upstream and downstream business services related to derivs trading, including onboarding, pricing and trading, to quickly analyze and locate problems. Actively solve the problems encountered or coordinate with relevant teams to promote problem-solving

Regularly organize and analyze the encountered problems, transform them into business requirements, and submit them to the Project Manager (PM) and developers (dev) to improve and optimize our products

System Reliability and Maintenance

Collaborate with the SRE team to formulate reasonable monitoring and alerting mechanisms. By leveraging monitoring tools and techniques, identify potential issues in the production environment as early as possible to prevent system failures

Provide system upgrade and optimization plans to enhance system performance and reliability

In the event of a system failure, coordinate with the infra team, SRE team, and other relevant teams to identify and troubleshoot the problem, aiming to minimize downtime and the impact on users

Requirements

3-5 years of experience in application or technical support

Experience with shell scripting, Ruby, Golang and SQL technologies

Familiar with monitoring systems and logging systems (e.g. Datadog, Sumologic, OpenTelemetry)

Strong analytical skills and the ability to proactively identify issues before they escalate

Detail-oriented with strong ownership of work and the ability to multitask across simultaneous projects

Demonstrate a proactive and solution-oriented mindset with a strong sense of ownership

Excellent communication and interpersonal skills to engage both technical and non-technical stakeholders

Proficiency in both written and spoken English and Mandarin

Preferred Qualifications

Experience in equity trading platforms and solid familiarity with equity-related knowledge

Experience in technical support in banking and other financial sectors

Experience in DevOps, particularly with AWS, Kubernetes, and CI/CD pipelines

Solid experience in a Linux environment and relevant support tools

Experience in development or relevant experience in Site Reliability Engineering (SRE)

Life at Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team

Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us - our internal mobility program offers employees a new scope

Work Perks: crypto.com visa card provided upon joining

Benefits

Competitive salary

Attractive annual leave entitlement including: birthday, work anniversary

Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team

About Crypto.com

Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at https://crypto.com.

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

AI Disclaimer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.