Blockchain Application Support Engineer

We are seeking a Blockchain Application Support Engineer to ensure the continuous operation and high availability of our production blockchain applications and infrastructure. This role involves monitoring, troubleshooting, and triaging issues, applying fixes, and collaborating with engineering teams for system stability and scalability.

Overview

Department

Engineering

Job type

Full time

Compensation

Salary not specified

Location

Dublin, Ireland, Western Europe

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Responsibilities

Ability to apply fixes, improvements or optimization on the applications and infrastructure.

Continuously improve on monitoring tools and processes.

Coordinate DR testing and audit.

For senior individuals, the responsibility includes communication with stakeholders on application issues.

Identify any issues that may arise from the delivery which will impact production uptime or scalability or responses.

Incident and problem management, post resolution follow-ups to ensure problems have been adequately addressed.

Maintain and support blockchain infrastructure (some DevOps knowledge advantageous)

Manages other non-production environments such as pre-production/staging.

Monitor, troubleshoot and triage application alerts and issues.

Primary responsibilities to ensure the application is running at all times in Production.

Strong understanding of application features and all supported blockchains.

Work closely with engineers both application and infrastructure to ensure good understanding of what will be pushed to production environments.

Requirements

Attention to detail with an analytical mindset

Comfortable with analysing logs and possess a keen eye for anomalies and inconsistencies

Degree in Computer Science or Engineering or Information Technology or similar discipline

Experience in building, deploying and maintaining container infrastructures (Kubernetes, docker-compose, etc)

Experience in building, deploying and maintaining logging tools (Fluentd, ElasticSearch, Kibana, etc)

Experience in building, deploying and maintaining monitoring tools (Grafana, Prometheus, etc)

Experience in deploying in various cloud (Azure, Google, Amazon)

Knowledge in programming languages such as Rust or Javascript or Node.js or Golang

Past job experiences in supporting applications

Strong curiosity and desire to identify problems or root causes, and effectively communicate findings to the rest of the team

AI Disclaimer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.