Blockchain Application Support Engineer

We are seeking a Blockchain Application Support Engineer to ensure the continuous operation and optimal performance of our production applications, particularly those leveraging blockchain technology. This role involves monitoring, troubleshooting, and applying fixes to maintain system stability and scalability across various environments.

Overview

Department

Engineering

Job type

Full time

Compensation

Salary not specified

Location

Portugal, Southern Europe

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Responsibilities

Ensure the application is running at all times in Production

Manage other non-production environments such as pre-production/staging

Develop a strong understanding of application features and all supported blockchains

Work closely with application and infrastructure engineers to understand production changes

Apply fixes, improvements, or optimization on the applications and infrastructure

Identify any issues that may arise from delivery which will impact production uptime, scalability, or responses

Monitor, troubleshoot, and triage application alerts and issues

Perform incident and problem management, with post-resolution follow-ups to ensure problems have been adequately addressed

Continuously improve monitoring tools and processes

Coordinate DR testing and audit

Maintain and support blockchain infrastructure (some DevOps knowledge advantageous)

For senior individuals, responsibility includes communication with stakeholders on application issues

Requirements

Degree in Computer Science or Engineering or Information Technology or similar discipline

Knowledge in programming languages such as Rust, Javascript, Node.js, or Golang

Past job experiences in supporting applications

Attention to detail with an analytical mindset

Comfortable with analyzing logs and possessing a keen eye for anomalies and inconsistencies

Strong curiosity and desire to identify problems or root causes, and effectively communicate findings to the rest of the team

Experience in deploying in various cloud (Azure, Google, Amazon)

Experience in building, deploying, and maintaining monitoring tools (Grafana, Prometheus, etc)

Experience in deploying and maintaining container infrastructures (Kubernetes, docker-compose, etc)

Experience in building, deploying, and maintaining logging tools (Fluentd, ElasticSearch, Kibana, etc)

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.