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Engineering Manager - Crypto Web Experiences

BitGo
Toronto, Canada
Full time
$240,000 - $280,000 per year
On site

Overview

Department

Engineering

Job type

Full time

Compensation

$240,000 - $280,000 per year

Location

Toronto, Canada, North America

Company size

Mature [ 50+ employess ]

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BitGo seeks an Engineering Manager to lead a team building and improving client-facing products. The role requires on-site presence in Toronto to foster collaboration and problem-solving.

Requirements

  • A strong history of managing engineering teams that have successfully designed, built, and improved client-facing products and user experiences. You can show your impact on growth metrics (e.g., user acquisition, engagement, NPS, conversion rates).
  • Solid experience as an engineering manager or in a similar leadership role, with a focus on mentoring, coaching, and developing engineers.
  • 8+ years of professional software engineering experience, with at least 2+ years in a management role leading and developing engineering teams.
  • A drive to automate processes, build useful tools, and use best practices to improve team efficiency, product quality, and the developer experience.
  • Strong ability to understand and work with complex distributed systems, especially how they affect the end-user experience.
  • Success in finding, interviewing, hiring, and keeping engineering talent, with experience building diverse and effective teams.
  • Proven ability to work well in a fast-paced, cross-functional setting, partnering with product management, design, marketing, and other teams to achieve shared goals and deliver effective user experiences.
  • A self-starter who can adapt to changing priorities in a growing company. You make informed decisions and are comfortable giving your team autonomy.
  • An engineering degree in Computer Science, a related technical field, or equivalent practical experience.
  • Excellent written and verbal communication, with the ability to explain technical concepts clearly to different audiences.
  • A good understanding of and strong interest in cryptocurrencies, blockchain technology, and the digital asset field. You're interested in how this technology can change finance.

    • Responsibilities

  • Build, mentor, and grow a skilled team of engineers. Support their professional development through coaching, encourage high technical standards, and provide hands-on guidance, focusing on delivering great client-facing solutions that improve user adoption and satisfaction.
  • Help grow the team by hiring talented individuals. Foster a culture of open communication, quality craftsmanship, and ownership, where engineers feel responsible for their contributions to the client experience.
  • Ensure your team delivers innovative, high-quality work on time for BitGo’s client-facing products and experiences. This includes making sure solutions are scalable, reliable, and offer a smooth user experience.
  • Lead the strategy, development, and operations for the technology and services that power BitGo’s web experiences.
  • Be a key link between your engineering team and Product, Design, Operations, Support, Compliance, and other business groups. Ensure that technical decisions support client needs and growth goals.
  • Define, track, and work to improve Key Performance Indicators (KPIs) related to client experience and product success. This includes metrics on user acquisition, activation, engagement, conversion, retention, and client satisfaction, as well as service uptime and operational efficiency.
  • Support good documentation and knowledge sharing. Promote best practices for building scalable, maintainable, and secure client-focused systems that provide real value to users.
  • Work with senior management, product leads, and design teams to plan, estimate, and prioritize work that will clearly improve the client experience and contribute to business growth.
  • Align your team’s work with BitGo’s company goals and client expectations. Encourage your team to focus on user needs, think critically, and build high-quality products.
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