Ensure the reliability and scalability of the KYC & Eligibility platform, optimizing identity verification processes.Uphold code quality standards, conduct code reviews, and ensure best practices for security and compliance.Collaborate with identity verification providers (Sumsub, Veriff, DXC, etc.), integrating their solutions effectively into the onboarding flow.Monitor onboarding performance metrics, improving verification success rates and reducing friction in the user journey.Guide the team in debugging and incident resolution, ensuring swift resolution of KYC-related technical issues.Implement and promote observability best practices, using monitoring tools to drive data-driven decision-making for onboarding efficiency.Mentor and develop engineers, fostering growth and technical excellence within the KYC & Eligibility team.Build a culture of collaboration and transparency, ensuring knowledge sharing and cross-functional teamwork.Provide constructive feedback, ensuring continuous improvement in engineering and onboarding processes.Encourage ownership and accountability, ensuring engineers take initiative in solving onboarding challenges.Own the planning and execution of KYC and onboarding-related engineering deliverables.Optimize work breakdown to ensure incremental delivery of improvements to the onboarding experience.Guide the team in prioritizing enhancements, balancing regulatory requirements, platform security, and user experience.Establish efficient and scalable development workflows to handle onboarding edge cases and compliance updates.Collaborate with third-party providers to ensure seamless integration and proactively address provider-related issues.Partner with Compliance, Risk, and Product teams to ensure regulatory and business requirements are met.Act as a bridge between engineering and compliance teams, ensuring smooth execution of KYC regulations.Work closely with Product teams to improve onboarding conversion rates and reduce user friction.Engage with third-party KYC providers, ensuring service level agreements (SLAs) are met and integrations remain stable.Promote economic thinking, balancing the cost of identity verification providers with overall business impact.Foster a culture of innovation and process improvement, continuously iterating on the onboarding experience.Lead cross-team collaboration, ensuring knowledge-sharing between KYC, Compliance, and other engineering teams.Advocate for data-driven decision-making, leveraging analytics to optimize onboarding performance.Drive alignment on long-term KYC & Eligibility strategy, ensuring the platform remains compliant and user-friendly. 