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Product Engineer

Alchemy
New York, United States
Full time
$120,000 - $300,000 per year

Overview

Department

Engineering

Job type

Full time

Compensation

$120,000 - $300,000 per year

Location

New York, United States

Company size

Mature [ 50+ employess ]

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Alchemy's Customer Engineering team ensures a great user experience for customers, maximizing platform value. This role involves managing customer relationships, resolving issues, and using customer feedback to shape the product roadmap.

Requirements

  • 1+ years of experience in a software development role
  • Technical degree
  • Strong analytical skills
  • Ability to understand and troubleshoot complex technical issues
  • Strong communication skills with internal and external stakeholders
  • Excellent people skills to monitor and measure customer performance
  • Interest in technology, blockchain, crypto
  • Experience with blockchain a large plus
  • Founded a company or built side projects, a plus
  • Experience in startups, a plus
  • Responsibilities

  • Provide hands on technical support
  • Deliver a stellar customer experience
  • Understand customer needs and how to meet unique challenges and goals
  • Seek product feedback and track usage/performance, driving our product roadmap
  • Be the voice of the customers
  • Build and maintain ongoing relationships with complex stakeholders, both internally and externally
  • Partner with internal teams to drive long term solutions / product development decisions
  • Work in a quickly changing environment
  • Drive referrals from our customers
  • Benefits

  • Competitive compensation, including base salary as well as equity.
  • Comprehensive medical, dental, and vision coverage
  • Other benefits such as 401k and unlimited flexible time off
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