About this job
Job category
Engineering
Job type
Full time
Location
Singapore, Taiwan
Company size
Start Up [ <10 employees ]
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Job Description
This role focuses on scaling AI-driven customer service chat analysis. Responsibilities include managing data pipelines, optimizing LLM prompts, and collaborating with cross-functional teams to improve accuracy and feature delivery.
Responsibilities
- Work with data warehouse team, to maintain real time data pipeline of CS business domain, to ensure timely and high-quality data inputs to the AI models.
- Design, implement, and refine LLM prompts for enhanced attribution analysis of CS conversations.
- Work closely with Ops teams to increase the stability of LLM solutions in a cloud or on-prem environment.
- Conduct A/B testing and iterative improvements on LLM performance, and maintaining result accuracy.
- Develop and maintain back-end services and automation scripts using Java or Python, ensuring seamless integration with existing systems.
- Troubleshoot performance bottlenecks, optimize code, and safeguard data security and privacy.
- Collaborate with CS, BI, and SL teams to gather requirements, clarify feature demands, and communicate technical constraints.
- Maintain clear, concise documentation of data work flows, LLM prompt templates, and best practices.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Data Science, or a related field.
- 5+ years of hands-on experience in Java data processing and pipeline development.
- Experience with SQL/NoSQL databases, ETL pipelines, and data workflow orchestration tools (e.g., Airflow).
- Proficient in Java / Python (at least one language) and Hive & Spark SQL programming languages.
- Hands-on experience with AWS, GCP, or Azure is a plus.
- Experience with LLM or NLP projects is highly desired
- Excellent communication and teamwork skills, with the ability to work in a cross-functional environment.
- Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.
Benefits
- Shape the future with the world’s leading blockchain ecosystem
- Collaborate with world-class talent in a user-centric global organization with a flat structure
- Tackle unique, fast-paced projects with autonomy in an innovative environment
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning
- Competitive salary and company benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
About this job
Job category
Engineering
Job type
Full time
Location
Singapore, Taiwan
Company size
Start Up [ <10 employees ]
Apply now
Don't miss out on this opportunity. Apply now and take the first step toward success.
Resume Assistance
See how well your resume matches this job role with our AI-powered score. By uploading your resume, you agree to our Terms of Service