Solutions Engineer

Alchemy's Solutions Engineering team works closely with customers to ensure a great user experience and maximize platform value. This role involves managing customer relationships, providing technical support, and shaping product development based on customer feedback.

Overview

Department

Engineering

Job type

Full time

Compensation

$120,000 - $200,000 per year

Location

New York, United States, North America

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Requirements

1+ years of experience in a software development role

Technical degree

Strong analytical skills

Ability to understand and troubleshoot complex technical issues

Strong communication skills with internal and external stakeholders

Excellent people skills to monitor and measure customer performance

Experience working with startups

Passion for blockchain technologies and Web3

A hustler mentality, founding a company or building side projects is a plus

Responsibilities

Provide hands on technical support

Deliver a stellar customer experience

Understand customer needs and how to meet unique challenges and goals

Seek product feedback and track usage/performance, driving our product roadmap

Be the voice of the customers

Build and maintain ongoing relationships with complex stakeholders, both internally and externally

Partner with internal teams to drive long term solutions / product development decisions

Work in a quickly changing environment

Drive referrals from our customers

Benefits

Competitive compensation, including base salary as well as equity.

Comprehensive medical, dental, and vision coverage

401k

Unlimited flexible time off