Application Support Engineer

Provides L1/L2 application production support for trading, data processing, and IT operations. Ensures maximum uptime for multiple production systems and works with internal/external teams to resolve issues.

Overview

Department

Job type

Full time

Compensation

Salary not specified

Location

London, United Kingdom, Western Europe

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Requirements

Very strong sense of self-discipline, responsibility and integrity.

A strong interest in working in crypto technology and financial environments.

Min 3-5 years of experience in application support with fintech background

Very strong team player and ability to proactively manage self and team's work with little supervision; high sense of responsibility and integrity.

Support experience in applications on Linux environment and cloud computing

Knowledge in basic linux commands

Experience in any code/scripting languages

Proficient in SQL Database queries and relational database concepts

Familiar with log traversal tools such as Sumologic or Kibana, or via linux command line.

Good knowledge in formal and practical production support model

Experience with ITSM platforms like Jira, ServiceNow, etc.

Excellent problem solving skill with a keen eye for detail.

Excellent communication and interpersonal skills.

Excellent time management ability and self organised and motivated.

Responsibilities

Ensure maximum uptime for multiple production systems

Provide L1/L2 application production support to users for trading, data processing, and IT operations

Provide weekend support on a rotational basis and occasional public holiday support

Manage, own and frequently follow-up incidents and requests raised to the team.

Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams.

Assume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders.

Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis

Work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering teams

Work to comply with SLA and OLA

Hands-on for incident management, change management and response management and writing RCA reports.

Document knowledge articles and manage the team's knowledge base; share and promote overall knowledge level

Provide support in non-office hours during emergency situations.

Coordinate between product and development teams to ensure effective delivery of supporting services to the end-user

Benefits

Competitive salary

Medical insurance package with extended coverage to dependents

Attractive annual leave entitlement including: birthday, work anniversary

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

crypto.com visa card provided upon joining