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Associate Customer Support Engineer, EMEA

Figment
United Kingdom
Full time
Remote

Overview

Department

IT

Job type

Full time

Compensation

Salary not specified

Location

United Kingdom, Western Europe

Company size

Mature [ 50+ employess ]

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Provides frontline customer support for blockchain infrastructure, products, and services. Works with developers, engineers, and end-users to resolve technical and other issues and enhance customer experience.

Requirements

  • 2+ years of experience in technical support, DevOps, or backend engineering
  • Understanding of blockchain fundamentals (e.g., consensus algorithms, smart contracts, nodes)
  • Experience with Ethereum, Bitcoin, or other blockchain platforms (e.g., Solana, Polkadot, Cosmos)
  • Ability to work across time zones and participate in on-call rotations
  • Excellent problem-solving and communication skills

    • Responsibilities

  • Educate and assist customers and partners with blockchain product usage and best practices
  • Provide technical support and troubleshooting for blockchain platforms, APIs, and integrations
  • Collaborate with internal teams to escalate and resolve complex technical problems
  • Maintain technical documentation, knowledge base articles, and standard operating procedures
  • Participate in incident response and post-mortem reviews for blockchain system outages
  • Suggest product improvements based on recurring support trends and customer feedback
    • Company
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