About this job
Job category
IT
Job type
Full time
Location
Kuala Lumpur, Malaysia
Company size
Mature [ 50+ employess ]
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Job Description
Responsible for daily data annotation and training for AI customer service systems. Optimize chatbot response processes and ensure accurate user intent recognition and excellent response experience.
Responsibilities
- Responsible for daily data annotation and training for AI customer service systems.
- Optimize chatbot response processes and business logic to ensure accurate user intent recognition and provide an excellent response experience.
- Conduct question format cleaning and annotation to enhance the chatbot's intent recognition capabilities, improve problem-solving skills, and enhance customer consultation experiences.
- Design and develop chatbot response solutions, including Q&A, dialogues, task processes, and knowledge base strategies, to manage solutions tailored to various service scenarios.
- Regularly gather user pain points and issues, analyze operational data, and optimize chatbot content and knowledge Q&A. Propose improvements related to content, operations, and systems to enhance response accuracy and problem resolution rates.
Requirements
- Bachelor's degree or above, with 2 to 3 years of experience in operating AI customer service systems (experience in large call centers is preferred).
- Proficiency in English and Mandarin as the role requires to deal with Mandarin speaking counterparts.
- Strong user-centric mindset, with the ability to deeply understand user needs and pain points through various methods.
- Has 2 to 3 years of experience in knowledge base maintenance, text chatbot training, data annotation, or process management roles.
- Strong learning ability, self-motivation, benchmarking, and analytical skills. Proficient in data analysis with familiarity in commonly used tools and methods. Excellent teamwork, cross-team communication, and coordination skills.
- Familiar with AI customer service technologies and industry trends, with a strong enthusiasm and curiosity for natural language processing applications. Focus on user experience and possess a personal understanding of intelligent solutions.
- Willingly to work according to given schedule (9am to 6pm; 2pm to 11pm) to support 24x7 operations.
Benefits
- Competitive remuneration package (Basic Salary + Shift Allowance)
- Meal allowance up to RM 500/ month
- Unlimited transport allowance (T&C apply)
- Monthly team building
- RM 2,500 training & wellness benefits per annum
- Yearly bonus
- Convenient workplace (5 minutes walk from MRT TRX)
- Insurance coverage for employees & dependants
- Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
- Employee engagement, recognition and appreciation program
- Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations
About this job
Job category
IT
Job type
Full time
Location
Kuala Lumpur, Malaysia
Company size
Mature [ 50+ employess ]
Apply now
Don't miss out on this opportunity. Apply now and take the first step toward success.
Resume Assistance
See how well your resume matches this job role with our AI-powered score. By uploading your resume, you agree to our Terms of Service