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IT Support Engineer

OKX
Budapest, Hungary
Full time
On site

Overview

Department

IT

Job type

Full time

Compensation

Salary not specified

Location

Budapest, Hungary, Eastern Europe

Company size

Mature [ 50+ employess ]

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Provides IT support to internal users, managing infrastructure and applications. Collaborates with global IT teams to resolve technical issues and improve service.

Requirements

  • 5+ years relevant work experience in technical support or a similar technical environment.
  • Minimum Bachelors degree in IT information systems, Computer Science, Engineering, Cybersecurity, or related field.
  • Familiar with macOS is a MUST. Familiar with Windows, Linux, MS Office, Google workspace, Jamf MDM, Jira, Lark, password vault, drive encryption and other similar applications operation and maintenance.
  • Must be self-motivated, and possess the ability to work reliably and responsibly, both independently and in a team environment.
  • Good verbal communication, team player, and proactive approach to resolving problems and issues.
  • Ability to communicate effectively at all levels of an organization, including executive level management.
  • Excellent English and Hungarian language verbal and written communication skills is a MUST.
  • Ability to handle stressful situations and tight deadlines in a fast-paced environment.

    • Responsibilities

  • Be the first responder and provide assistance to incoming queries and issues related to computer systems, internal application platforms, network connection, software, and hardware.
  • Re-route tickets to corresponding internal teams and collaborate as needed.
  • Responsible for the administration, provision and manage software and applications such as Google Workspace, MS Office, Jamf MDM, Jira, Adobe and Slack in an enterprise environment covering multiple global offices.
  • Responsible for the initial setup of the company issued laptops, BYOD, software and hardware installation, debugging, updating, maintenance, fault handling and RMA.
  • Acts as point of contact for all IT-related systems in the office, such as VOIP system, video conferencing system, CCTV, access control system, printer and so on.
  • Assist new hires during the onboarding process to ensure their company-issued equipment functions as planned, as well as providing basic introductions to some of the IT systems and collaboration platforms.
  • Resolve technical problems in partnership with the broader global IT Ops teams for Local Area Networks (LAN), Wide Area Networks (WAN), and Wi-Fi.
  • Participate in Global IT initiatives and projects and assist in IT implementations with projects in the pipeline
  • Create IT knowledge-sharing documents, and constantly improve the IT service knowledge base.
  • Responsible for the implementation of the technical standards, strategies, specifications, and solutions designed by the Global IT team.
  • Responsible for improving the IT service satisfaction and service experience of internal users.

    • Benefits

  • Competitive remuneration package
  • Yearly Performance Bonus
  • Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
  • Employee engagement, recognition and appreciation program.
  • Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
    • Company
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