About this job
Job category
IT
Job type
Full time
Location
Paris, France
Company size
Mature [ 50+ employess ]
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Job Description
Diagnose and resolve IT issues related to workstations, printers, networks, and applications. Provide user support, log incidents, and perform maintenance.
Responsibilities
- Diagnose and resolve issues related to workstations, printers, local networks, office applications, and operating systems.
- Collaborate with internal teams to address complex issues and provide continuous user support.
- Log and document all user-reported incidents in the Jira ticketing system.
- Follow incident resolution procedures and ensure issues are resolved within the defined Service Level Agreement (SLA) timeframes.
- Communicate effectively with users to provide updates on the status of their open tickets.
- Perform regular checks and preventive maintenance on hardware and software to ensure optimal performance.
- Suggest improvements to optimize IT system performance and reduce the risk of failures.
- Manage onboarding and offboarding processes.
- Provide basic training to users on the proper use of IT equipment and software.
- Create guides and support documents to help users independently resolve common issues.
Requirements
- Degree in IT or equivalent experience (BTS or DUT).
- Good Proficiency in both spoken and technical English (minimum B2 level).
- Strong knowledge of operating systems (Windows, macOS, Linux) and office software (Google Suite, Slack, Microsoft Office).
- Excellent communication and customer service skills.
- Ability to work methodically, independently, and as part of a team.
- Scripting: Batch, Python, GAM, is a plus
- Experience with MDM solutions: JAMF, INTUNE, is a plus
Benefits
- Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow.
- Social: Annual company outing for Ledgerdary Days, plus frequent social events, snacks and drinks
- Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage.
- Well-being: Personal development, coaching & fitness with our dedicated partners.
- Vacation: Five weeks of paid leave per year, in addition to national holidays and rest
- High tech: Access to high performance office equipment and gadgets
- Transport: Ledger reimburses part of your preferred means of transportation.
- Discounts: Employee discount on all our products.
About this job
Job category
IT
Job type
Full time
Location
Paris, France
Company size
Mature [ 50+ employess ]
Apply now
Don't miss out on this opportunity. Apply now and take the first step toward success.
Resume Assistance
See how well your resume matches this job role with our AI-powered score. By uploading your resume, you agree to our Terms of Service