About this job
Job category
IT
Job type
Full time
Location
Global
Company size
Start Up [ <10 employees ]
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Job Description
Provides technical support for API trading issues to high-profile institutional customers. Collaborates with internal teams and stakeholders to resolve issues and improve service quality.
Responsibilities
- Provide technical support and handle urgent escalation from high profile institution customers for API trading related issues in a production environment with high-volume transactions.
- Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team.
- Work closely with product and developer teams in global offices, participate and follow up in iteration, release and roadmap planning timely.
- Very flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization.
- High responsibility in continuous improvement in service quality and efficiency.
- Ability to provide coaching, training, identification, optimization and documentation of the customer or business support processes.
Requirements
- Over 5 years of experience in technical roles.
- Bilingual English/Mandarin is required to be able to coordinate with internal and external stakeholders.
- Strong team collaboration and internal communication skills.
- Understanding of software development methodologies and coding standards.
- Ability to present or explain fluently to engineers, product managers, and clients.
- Bachelor's or Master's degree in Computer Science, Mathematics, or related scientific disciplines.
- Experience in developing and maintaining quantitative trading systems.
- Strong data analysis skills, with an understanding of data analysis in trading markets (not limited to cryptocurrency markets).
- Experience in designing and developing large-scale systems.
- Experience in migrating large-scale systems to cloud platforms, with familiarity in hybrid cloud architectures.
- Familiar with common open-source frameworks and tools, with experience participating in open-source projects.
Benefits
- Shape the future with the world’s leading blockchain ecosystem
- Collaborate with world-class talent in a user-centric global organization with a flat structure
- Tackle unique, fast-paced projects with autonomy in an innovative environment
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning
- Competitive salary and company benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
About this job
Job category
IT
Job type
Full time
Location
Global
Company size
Start Up [ <10 employees ]
Apply now
Don't miss out on this opportunity. Apply now and take the first step toward success.
Resume Assistance
See how well your resume matches this job role with our AI-powered score. By uploading your resume, you agree to our Terms of Service