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Solutions Engineer - Japan

BitGo
Japan
Full time
Remote

Overview

Department

IT

Job type

Full time

Compensation

Salary not specified

Location

Japan, East Asia

Company size

Mature [ 50+ employess ]

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BitGo is a leading infrastructure provider of digital asset solutions. Based in Japan, this role involves leading technical and product aspects for pre and post-sales activities, managing client relationships, and collaborating with internal teams.

Requirements

  • 5-10+ years in an enterprise client facing technical role as Solutions Engineer, Sales Engineer, Solutions Architect, Integration Engineer, Implementation Manager, Technical Account Manager, Customer Success Manager or similar
  • Demonstrated understanding of technical subjects and concepts including web services and applications, PaaS, SaaS, APIs, SDKs, etc.
  • Previous experience in pre-sales and/or post-sales capacity
  • Strong experience with leading and managing client engagements and projects
  • RFx/ DDQ experience - working with other SMEs to formulate relevant responses
  • Extremely high professionalism - client and colleagues love working with you
  • Clear and effective verbal and written communication and comprehension
  • Ability to self-manage and use best professional judgment as needed
  • Experience in blockchain technology, cryptocurrencies and financial services and products.
  • Professional proficiency in English and Japanese
  • Bachelor’s degree in CS or related STEM field, or equivalent years of professional experience

    • Responsibilities

  • Lead and drive technical and product aspects for pre and post sales activities such as product education, solution architecture, implementation, onboarding, and software delivery.
  • Continuous client relationship management that includes understanding client’s business requirements, expectations and providing joint technical support with the Technical Support and Customer Success teams. Collaboration and partnership with our Product Management and Engineering Teams contributing to development of new product features.
  • Serve as the client advocate, providing feedback to the internal team.
  • Provide clear understanding of client requirements for our Sales Team for and during their sales calls.

    • Benefits

  • Competitive salary
  • Great colleagues and inspiring startup environment
  • Benefits may vary based on location
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