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Technical Support Engineer

BitGo
Bangalore, India
Full time
On site

Overview

Department

IT

Job type

Full time

Compensation

Salary not specified

Location

Bangalore, India

Company size

Mature [ 50+ employess ]

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BitGo seeks a Technical Support Engineer to assist clients with digital asset solutions. Responsibilities include investigating inquiries and providing technical support.

Requirements

  • Have graduated with Computer Science or related bachelor’s degree
  • 2+ years of work experience in a technical support setting, within financial institutions preferred
  • Strong problem-solving and troubleshooting skills
  • Stellar team player and can navigate issue resolution with cross functional teams
  • Fantastic communication skills, both verbal and written
  • Good understanding of Google apps, Salesforce, JIRA
  • Flexible and adaptable to meeting the evolving needs of fast paced organization undergoing tremendous growth
  • Technical troubleshooting experience preferred, not intimidated by command-line interfaces

    • Responsibilities

  • Investigate client inquiries and provide “white glove” assistance via phone, email, or chat
  • Provide first response to technical issues, solve where possible
  • Properly triage and escalate unresolved issues to appropriate internal teams in an effective, tactical, and empathetic manner
  • Track customer inquiries through to resolution, maintaining a timely cadence of communication
  • Develop and maintain technical and non-technical playbooks
  • Prioritize and manage several open inquiries at one time
  • Maintain a high bar for client experience by setting an example through performance and work ethic
  • Participate in an on-call rotation to handle high priority queues
  • Must work in a defined working hours, as required by the business;

    • Benefits

  • Competitive salary
  • Meal & Commute allowance
  • Medical Insurance
  • IT equipment support for work
  • Great/Talented workforce to learn and grow with
    • Company
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