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TechOps Admin

Offchain Labs
New York City, United States
Full time
$110,000 - $147,000 per year
On site

Overview

Department

IT

Job type

Full time

Compensation

$110,000 - $147,000 per year

Location

New York City, United States

Company size

Mature [ 50+ employess ]

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Provides technical support to employees, troubleshoots IT issues, and manages the company's IT infrastructure. Based in the New York City office.

Requirements

  • Proven experience as an IT Systems Administrator or similar role.
  • Strong understanding of networking principles and technologies (TCP/IP, DNS, DHCP, firewalls).
  • Experience with identity providers and access management solutions (e.g., Okta, keycloak, MS-365, Google Workspace, AWS IAM).
  • Hands-on experience with managing and troubleshooting macOS, ChromeOS, iOS, and Android devices.
  • Familiarity with MDM solutions (Kandji, Intune, Jamf, Google Workspace MDM).
  • Ability to diagnose and resolve hardware and software issues.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.

    • Responsibilities

  • Provide timely and effective technical support to employees across all departments and locations.
  • Troubleshoot and resolve hardware, software, and networking issues.
  • Onboard new employees, setting up accounts and devices.
  • Assist with IT-related training and documentation.
  • Identity and Access Management.
  • Manage and maintain our identity provider (Okta or similar) and access control systems.
  • Administer user accounts and permissions in SaaS solutions like MS-365, Google Workspace, and/or AWS.
  • Ensure compliance with security policies and best practices.
  • Manage our small office network, including fiber connections, routers, switches, and wireless access points.
  • Monitor network performance and troubleshoot connectivity issues.
  • Install and maintain conferencing equipment.
  • Manage network drops and cabling.
  • Manage and administer a diverse range of devices, including macOS, ChromeOS, iOS, and Android devices.
  • Implement and maintain MDM solutions (Jamf or similar) for device management and security.
  • Ensure operating systems and software are up to date.
  • Monitor and respond to security events and incidents.
  • Implement security measures to protect company data and systems.
  • Stay informed about security threats and vulnerabilities.
  • Assist with the selection and procurement of IT hardware and software.
  • Manage the lifecycle of IT equipment, including disposal and replacement.

    • Benefits

  • Remote-first global workforce + soon to open NY office.
  • Annual company offsite + team onsites.
  • Professional reimbursement program (facilitates industry conference attendance, certifications, and more).
  • Medical, dental & vision coverage (US + some other countries).
  • 401k retirement plan + company match (US only).
  • Wellness stipend.
  • Home office set up / ergonomic equipment program.
    • Company
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