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Customer Success Manager, APAC

Chainlink Labs
Hong Kong, China; Singapore
Full time
Remote

Overview

Department

Management

Job type

Full time

Compensation

Salary not specified

Location

Hong Kong, China; Singapore

Company size

Mature [ 50+ employess ]

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Develop and implement new tiering systems for existing and new projects. Ensure startups are strategically positioned for success in the decentralized world.

Requirements

  • Fluent in Mandarin and English
  • Strong understanding of traditional financial markets & financial products, and their interplay with blockchain technology. This includes RWAs and DeFi.
  • A proactive problem-solving mindset to address challenges and roadblocks in partnership development and integration. This includes the ability to troubleshoot issues, resolve conflicts, and find creative solutions to ensure the success of partnerships.
  • Excellent communication, negotiation, and interpersonal skills to effectively manage complex relationships and collaborations. Proven track record of managing multiple accounts, driving growth, and delivering exceptional client service.
  • Ability to adapt and thrive in a fast-paced, evolving industry, staying updated on industry trends and regulatory changes.
  • Acute ability to work cross-functionally, incl. facilitating information flow between the market and internal departments, engage with internal teams (i.e. blockchain partnerships, marketing, legal, etc.) to drive partnership growth and act as a point of escalation if issues arise.
  • Proven track record in creating and executing strategic account plans, including setting objectives, developing growth strategies, and effectively communicating these strategies to both internal and external stakeholders.

    • Responsibilities

  • Develop and implement new tiering systems for both existing and new projects in the BUILD program.
  • Ensure startups are strategically positioned for success in the decentralized world.
  • Conduct comprehensive resource planning for the BUILD technical program objectives and growth plans.
  • Collaborate with internal teams to define and align OKRs (Objectives and Key Results) for the BUILD program in 2025.
  • Establish measurable and achievable goals to drive program success.
  • Develop a comprehensive success strategy for the program, including effective offboarding processes and the creation of an alumni network.
  • Foster long-term relationships with successful startups post-signature.
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