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Growth & Operations Manager, US

World
San Francisco, United States
Full time
$ 75k - $ 88k
On site

About this job

Job category

Management

Job type

Full time

Salary range

$ 75k - $ 88k

Location

San Francisco, United States

Company size

Mature [ 50+ employess ]

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Job Description

Manage day-to-day operations, collaborate with teams and partners, and improve operational efficiency across US markets. The role requires strong coordination, organizational skills, and attention to detail.

Responsibilities

  • Sourcing for Operators
  • Ensuring compliance of the newly onboarded Operators
  • Operators management
  • Reviewing and approving locations and events where World might participate
  • Overseeing process of sourcing spaces for brand activations
  • Distributing training materials, monitoring the results, and running face-to-face training sessions
  • Finding knowledge gaps and addressing them by understanding their nature, and devising and executing new strategies
  • Working with Operators and external partners to improve operational efficiency
  • Leading through internal process to manage locations with Operators
  • Communicating with Operators in a professional and timely manner
  • Preparing and sharing relevant documentation with the Operators

Requirements

  • 5+ years of relevant experience. Succeeded in high-performance operations and business development in the US.
  • Scrappy; enjoy working in a fast-moving team and willing to contribute wherever needed.
  • Strong cross-cultural competency; able to communicate and do business across different cultures and countries.
  • Strong interpersonal skills; able to manage and nurture high-performing relationships with local World Operators in the US. Able to mediate and resolve conflicts.
  • Innovative; love coming up with solutions to unconventional problems and taking action.
  • Analytical; make data-driven decisions and eager to contribute to larger strategy conversations.

Benefits

  • Open and collaborative office space in downtown SF
  • Unlimited PTO
  • Monthly Phone Reimbursement or a company device
  • Daily DoorDash credit for in-office meals
  • Top-tier medical, dental, vision insurance
  • 401k + employer match program
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