About this job
Job category
Management
Job type
Full time
Location
Singapore
Company size
Mature [ 50+ employess ]
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Job Description
Lead a team of professionals providing exceptional customer service to institutional clients in the APAC region. Drive revenue, resolve issues, and collaborate cross-functionally to deliver timely solutions.
Responsibilities
- Spearhead a regional team of highly experienced and motivated professionals, driving the team to deliver solutions that align with client requirements.
- Prioritise and structure high-level deliverables by breaking them down into actionable, manageable tasks. Disseminate and manage progress whilst maintaining full accountability.
- Work closely with peers to support clients, leveraging your financial markets and technical expertise to proactively anticipate, determine and recommend solutions to meet clients' needs and/or resolving issues surrounding the platform and products we offer.
- Proactively drive regional revenue by continually analysing and assessing client needs. Proactively identify upselling opportunities to expand product and service adoption.
- Handle a high volume of client enquiries, coordinate and delegate accordingly. Serve as the primary point of contact, fostering trust and building long-term relationships. Understand client goals, challenges, and industries to tailor solutions that drive success.
- Provide exceptional support to clients by ensuring timely responses and delivering accurate, valid, and comprehensive information.
- Work collaboratively across departments to troubleshoot client issues, take action on client feedback and resolve client pain-points.
- Provide rotational weekend and holiday coverage as and when needed.
Requirements
- Robust product knowledge of OKX's product suite, coupled with an understanding of the nuances that differentiate us from the competition.
- Proactively propose solutions to anticipate client needs and partner with product management teams to tailor solutions as necessary. Resolve complex issues for team members, identify gaps in business processes, and work with stakeholders to mitigate risks to the business effectively.
- Demonstrate exceptional leadership skills to inspire and motivate the team to consistently achieve OKRs. Take ownership of projects, leading cross-functional initiatives, fostering collaboration and driving successful outcomes.
- Exhibit a strong drive for success while upholding the highest ethical standards and core company values.
- The ability to understand the core of any issue and then tackle through to resolution, is critical in ensuring we deliver the optimal client experience.
- Possess a strong commitment to providing unparalleled support to our clients. This entails not only prompt responses but also a dedication to delivering accurate, valid, and comprehensive information to address their queries and concerns effectively.
- Demonstrate a knack for diagnosing problems, providing clear explanations, and implementing solutions effectively.
Benefits
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
About this job
Job category
Management
Job type
Full time
Location
Singapore
Company size
Mature [ 50+ employess ]
Apply now
Don't miss out on this opportunity. Apply now and take the first step toward success.
Resume Assistance
See how well your resume matches this job role with our AI-powered score. By uploading your resume, you agree to our Terms of Service