About this job
Job category
Management
Job type
Full time
Location
Dubai, United Arab Emirates
Company size
Mature [ 50+ employess ]
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Job Description
Lead a team of experienced professionals, providing exceptional customer service to institutional clients in the EMEA region. Drive revenue through creative problem-solving and cross-functional collaboration, leveraging expertise in financial markets and low-latency trading.
Responsibilities
- Spearhead a regional team, driving them to deliver solutions aligning with client requirements.
- Prioritize and structure high-level deliverables into actionable tasks, managing progress and maintaining accountability.
- Work closely with peers to support clients, leveraging expertise to anticipate and resolve issues.
- Proactively drive regional revenue by analyzing client needs and identifying upselling opportunities.
- Handle a high volume of client inquiries, coordinate, delegate, and serve as the primary point of contact.
- Provide exceptional support to clients by ensuring timely responses and delivering accurate information.
- Collaborate across departments to troubleshoot client issues, act on feedback, and resolve pain points.
- Provide rotational weekend and holiday coverage as needed.
Requirements
- Robust product knowledge of OKX's product suite and understanding of client requirements.
- Proactive problem-solving and cross-departmental collaboration skills.
- Exceptional leadership skills to inspire and motivate the team.
- Strong drive for success while upholding ethical standards and company values.
- Ability to understand and resolve issues to deliver optimal client experience.
- Commitment to providing unparalleled support to clients with prompt and accurate information.
- Ability to diagnose problems, provide clear explanations, and implement solutions effectively.
Benefits
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
About this job
Job category
Management
Job type
Full time
Location
Dubai, United Arab Emirates
Company size
Mature [ 50+ employess ]
Apply now
Don't miss out on this opportunity. Apply now and take the first step toward success.
Resume Assistance
See how well your resume matches this job role with our AI-powered score. By uploading your resume, you agree to our Terms of Service