Merchant Operations Director, Greater China

Develop and execute operational strategies to drive C2C/P2P business growth in Greater China. Build a comprehensive merchant quality management system and collaborate with product and risk teams to enhance risk control.

Overview

Department

Management

Job type

Full time

Compensation

Salary not specified

Location

Singapore, Southeast Asia

Resume Assistance

See how well your resume matches this job role with our AI-powered score. By uploading your resume, you agree to our Terms of Service

Click to upload

or drag and drop

pdf, doc, or docx (max. 10MB)

Ready to apply?

You're one step away - it takes less than a minute to upload your resume

Requirements

Minimum 7 years of relevant experience.

Proficiency in English as a working language, and fluency in Mandarin.

Prior experience in Internet, FinTech, blockchain, or cryptocurrency industries is strongly preferred; candidates with proven operational leadership in similar environments will be prioritised.

Candidates with strong interpersonal skills are preferred.

Self-motivated, business-driven, and hands-on; demonstrates strong initiative and commitment to growth with the ability to drive projects independently.

Excellent logical thinking and strategic planning skills, with a strong ability to analyse problems and deliver solutions. Effective communicator with strong cross-functional coordination and execution capabilities.

Responsibilities

Develop and execute operational strategies to drive C2C/P2P business growth, with the goal of becoming the market leader in share and transaction volume.

Build a comprehensive merchant quality management system, implement a tiered and refined operational model tailored to different merchant profiles.

Design and maintain monitoring mechanisms to detect fraudulent merchant patterns and continuously enhance the business risk control framework.

Collaborate with product and risk teams to drive system-level upgrades that balance growth and risk control.

Closely engage with merchants to uncover pain points and operational needs; work cross-functionally with product teams to prioritize and launch merchant-centric features that improve usability and user experience.

Maintain a strong data-driven mindset with keen industry awareness; continuously analyze P2P market trends and generate strategic reports and insights to guide product and business direction.

Benefits

Competitive total compensation package

L&D programs and Education subsidy for employees' growth and development

Various team building programs and company events

Wellness and meal allowances

Comprehensive healthcare schemes for employees and dependants